Home » Categories » Frequently Asked Questions

The url you used to access this application is not valid and/ or requires you to authenticate

Problem: I received an email from a candidate who is trying to login but they are getting the following error message, why is this?

The URL you used to access this application is not valid and/ or requires you to authenticate. Please contact your school administrator if you have questions about authenticating for the GradLeaders Career Center application.

Explanation: The error is displayed because a candidate is attempting to log into GradLeaders Career Center using a favorite or a bookmark which is referring to a page inside GradLeaders Career Center. If a candidate receives this message when using this bookmark, GradLeaders Career Center views this candidate as a user who is trying to access GradLeaders Career Center but has not been authenticated as an authorized candidate through the designated school login.

Candidate's usually encounter this error because they are using a bookmark that directs them to a page in GradLeaders Career Center such as the dashboard rather than bookmarking the designated school side login.

Resolution: If one of your candidates are encountering this error make sure they are logging into the system correctly by logging in through the designated school login. Furthermore, be sure to let them know that they should only bookmark the school login page. If you don't have the link the candidate should use just send in a ticket and we will provide the correct link.

Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
Adding Additional Email Variables to Email Messages
Viewed 5197 times since Nov 11, 2013
How do I batch email recruiters?
Viewed 2656 times since Oct 25, 2017
Incorrect number of candidates available in the resume books
Viewed 3671 times since Nov 7, 2013
How do I create/ manage an admin account?
Viewed 4538 times since Mar 26, 2014
How can candidates view expired jobs?
Viewed 3407 times since Nov 17, 2013
How to Promote Students from PID to PID
Viewed 15522 times since Jan 22, 2016
Candidate Creation Issues
Viewed 11247 times since Nov 7, 2013
MultiPost Overview
Viewed 3448 times since Aug 2, 2019
How do recruiters gain access to our resume books?
Viewed 3892 times since Nov 11, 2013
What categories should I choose for my Cerkl automated newsletters?
Viewed 8610 times since Sep 20, 2017